Windows returned device refresh runbook (previously-used device -> new user)

Mac deployment
Windows deployment
Mac returned-device refresh
Windows returned-device refresh
macOS setup instructions

Goal: securely deprovision the prior user, remove any company account bindings as required by policy, wipe/reinstall Windows, and return the laptop to a clean, company-managed state for reassignment.

Note: these are plain HTML forms with checkboxes. They do not save state unless you print to PDF or copy notes elsewhere.

0) Inputs you need (before touching the laptop)

1) Intake and hardware sanity checks

2) Deprovision prior user

3) Secure wipe (reset/reinstall)

4) Baseline security and reassignment handoff